Cascade Orthopedics & Sports Medicine Center is a busy Specialty Clinic with locations in both Hood River and The Dalles. The position is based in our clinic in The Dalles and is full time, 36-40 hours a week. We require professional experience within a similar role and a high level of customer service within a Medical office setting. Your experience could come from reception work, medical billing, collections, referrals or medical records. We are a team with the drive to ensure our patients receive great care and excellent service. We are currently offering a sign on bonus!

Job Duties:

• Creates a welcoming atmosphere by greeting visitors and patients to the clinic
• Checks in and checks out patients in a timely, friendly manner
• Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
• Comforts patients by answering any questions they may have
• Expedites patient processing by having them fill out forms
• Obtains patient identification and insurance information
• Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
• Keeps doctor, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
• Helps maintain office inventory; may place orders for office supplies and schedule service for office equipment repairs
• Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
• Schedules procedures for patients as necessary

Qualifications
- Medical office experience
- Proficiency in EMR systems
- Knowledge of medical terminology and HIPAA regulations
- Experience with multi-line phone systems and front desk duties
- Strong customer service skills and ability to handle patient inquiries
- Familiarity with medical billing and collections processes

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Orthopedics
• Sports Medicine
• Surgery

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Ability to Relocate:

• The Dalles, OR: Relocate before starting work (Required)

Work Location: Multiple locations